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The Consumer-Adoption Process Focuses on the Mental Process Through Which

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Essay

The consumer-adoption process focuses on the mental process through which an individual passes from first hearing about an innovation to final adoption or use of the product/service. Adopters of new products have been observed to move through five distinct stages. List these stages and define.


Definitions:

Long-Term Impact

The lasting effects or consequences of an action or event over an extended period.

Green Purchasing

The procurement of products and services that are environmentally friendly, including considerations for energy efficiency, recyclability, and reduced pollution.

Inconsistent Service

Variation in the quality or delivery of services provided to customers, leading to unpredictable customer experiences.

Air Transportation

The movement of people and goods by aircraft, an essential component of global logistics and travel.

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