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What is the difference between open source and closed source?
Bad-news Message
Communication that conveys disappointing, unfavorable, or negative information to the recipient.
Routine Request
A common or regularly occurring appeal or inquiry that follows a standard procedure or format.
Generic Closing
A nonspecific conclusion or sign-off used at the end of a communication that does not tailor to the recipient or context specifically.
Adjustment Messages
Communications intended to address and resolve complaints or disputes, aiming for customer satisfaction.
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