At the Electronics Store, James Is Responsible for Ordering Supplies

question 15

Multiple Choice

At the electronics store, James is responsible for ordering supplies, paying bills, and ringing up regular customers to inform them about the latest products that are available. James is responsible for the ________ processes at the store.

• A) strategic
• B) operational
• C) managerial
• D) transformational

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Definitions:

Serial Positioning

The tendency to recall the first and last items in a list better than the middle items.

Classical Conditioning

A learning process in which a neutral stimulus becomes associated with a meaningful stimulus and acquires the capacity to elicit a similar response.

Flashbulb Memory

A highly detailed and vivid memory of a momentous or emotionally significant event, which feels as if it has been captured in a photograph.

Implicit Memory

A type of memory that enables us to perform tasks without conscious awareness of these previous experiences, such as riding a bike.