Operational Customer Service Processes Include ________

question 67

Multiple Choice

Operational customer service processes include ________.

• A) awarding refunds
• B) evaluating customer complaint patterns
• C) tracking orders
• D) training service personnel

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Definitions:

Employee Motivation

The degree of enthusiasm, dedication, and innovation that employees of a company contribute to their roles.

Hired

The process of being given a job or employment by an individual or organization.

Personnel Psychology

A subfield of psychology focused on workplace behavior, including hiring practices, employee motivation, and job performance evaluation.

Job Requirements

The specific skills, experience, and qualifications necessary for a person to perform a particular job.