Social CRM Is an Information System That ________

question 69

Multiple Choice

Social CRM is an information system that ________.

• A) is used by social networks to facilitate interaction between their members and third parties
• B) helps companies improve intra-departmental communication
• C) is used by social networks to gain feedback on how to improve the user experience
• D) helps companies collect customer data from social media and share it among their customer-facing processes