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Weber pointed out that legislators delegate power to specialized administrators under the presumption that administrators will exercise their expert judgment and not their______ while making decisions.
Tangibles
Physical items or goods that can be seen, touched, and measured, as opposed to services or digital products.
Responsiveness
The ability of a company, service, or product to react quickly and positively to customer needs or changes in the market.
Reliability
The consistency and dependability of a product, service, or system to perform as expected under certain conditions.
Voice-of-customer
Voice-of-customer entails gathering insights and feedback directly from consumers to understand their needs, preferences, and experiences.
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