Suppose You're Working as a Salesperson and One of Your

question 40

Multiple Choice

Suppose you're working as a salesperson and one of your prospects tells you they are interested in your product because their other supplier is experiencing temporary production problems. Which of the following needs is the buyer expressing?

• A) Situational needs
• B) Functional needs
• C) Social needs
• D) Psychological needs
• E) Knowledge needs

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Definitions:

Mental Exhaustion

A state of extreme tiredness and depletion in mental resources, often resulting from prolonged cognitive activity or stress.

Physical

Pertaining to the body, material objects, or the natural world, as opposed to the mental or spiritual.

Incapacitating

Making someone or something unable to function in normal activities.

Mood Contagion

The phenomenon where the emotional state of one person influences or is transferred to others around them, often unconsciously.