When a Client and Helping Professional Sign a SERVICE CONTRACT

question 8

Multiple Choice

When a client and helping professional sign a SERVICE CONTRACT, they are establishing

• A) The needs of both parties who signed the agreement.
• B) The rights of both parties who signed the agreement.
• C) The rights of people who are not a part of the agreement.
• D) The needs of people who are not a part of the agreement.
• E) No rights, because only the government can create rights.

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Definitions:

Frontline Employees

Workers who directly interact with customers, playing a critical role in customer service and experience.

Service Standards

The predefined levels of quality and performance in service delivery that a business commits to achieve in its customer interactions.

Customer Complaints

Expressions of dissatisfaction or grievances made by customers about a product or service.

Customer Expectations

The set of beliefs or standards that consumers hold regarding the anticipated quality and service of a product or service before purchase.