Two Clients (Husband and Wife) Are Fighting Over Whether to Keep

question 33

Essay

Two clients (husband and wife) are fighting over whether to keep the toilet seat up or down. What are their underlying interests and how might focusing on interests help them resolve their conflict?

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Definitions:

Gross Revenue

Total income received by a company from its business activities, before any expenses are deducted.

Per-unit Costs

The average cost for each unit of product produced, calculated by dividing the total cost of production by the number of units produced.

Social Inhibition

Not expressing emotions that risk others’ disapproval; overlaps with introversion.

Reluctance

The feeling of hesitancy or unwillingness to do something.