What Skills Should a Mediator Use When Clients First Tell

question 48

Essay

What skills should a mediator use when clients first tell their stories during mediation? Why are these skills important at this phase of the process?

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Definitions:

Operating Costs

Expenses associated with the day-to-day operations of a business, excluding costs directly related to production, such as utilities, rent, and office supplies.

Profitability Index

A financial metric that measures the relative profitability of an investment, calculated as the present value of future cash flows divided by the initial investment cost.

Present Value

The current value of a future sum of money or stream of cash flows given a specified rate of return.

Initial Investment

The amount of capital put into a project or business at the beginning, often used in capital budgeting to analyze potential returns.