Suppose You Are Salesperson for FedEx

question 94

Multiple Choice

Suppose you are salesperson for FedEx. Which of the following actions would you take to ensure you are made aware of any concerns your customers may have?

• A) Meet with your customers periodically, even after a sale.
• B) Encourage your customers to be candid with you.
• C) Meet with your customer service department twice a year to check for customer complaints.
• D) Make sure you address and resolve all concerns so that customers will feel more confident about airing subsequent concerns.
• E) A, B, and D are correct

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Definitions:

Organizations

Groups or entities that are structured and managed to meet a particular objective or set of objectives.

Goal Orientation

Refers to an individual's or organization's focus on setting and achieving specific objectives.

Competing Goals

The situation where multiple objectives or outcomes are pursued that cannot all be achieved simultaneously, leading to prioritization and trade-offs.

Multiple Goals

The pursuit of more than one objective or aim by an individual or organization, often requiring balancing and prioritization.