Which of the Following Is the Best Method for Reducing

question 102

Multiple Choice

Which of the following is the best method for reducing customer complaints a salesperson can utilize?

• A) Manage customer expectations (e.g., don't over promise)
• B) Follow up daily or even hourly with the order fulfillment department
• C) Offer the customer discount at the first sign of trouble to
• D) Avoid contacting the customer until several weeks after the product is delivered
• E) Both b and c are correct

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Definitions:

Fiduciary

A person or organization that acts on behalf of another person or persons, putting their clients' interest ahead of their own, with a duty to preserve good faith and trust.

Strategic

Involving the careful planning and management of resources to achieve specific objectives and ensure long-term success.

Ethos of Transparency

A guiding principle that emphasizes openness, communication, and accountability, particularly within organizations and institutions.

Continuous Learning

The ongoing pursuit of knowledge and skills to improve one's competencies, adapt to changes, and foster personal and professional growth.