What Should the Salesperson Do Next If the Complaining Customer

question 12

Multiple Choice

What should the salesperson do next if the complaining customer proposes a viable way (some action) to resolve the complaint?

• A) Allow the customer to vent
• B) Follow through with what the customer suggests
• C) Offer the customer an alternative resolution
• D) Gain the customer's agreement that the action will resolve the complaint
• E) All the above

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Definitions:

Theodore Roosevelt

The 26th President of the United States (1901-1909) known for his progressive policies, conservation efforts, and leadership of the Rough Riders during the Spanish-American War.

Republican Nomination

The process by which the Republican Party in the United States selects its candidate for a major political office, such as the presidency.

Progressive Party

A political party in the United States that advocated for social and political reform, most active in the early 20th century with leaders like Theodore Roosevelt.

Progressive Party

A political party in the United States that advocated for reforms to address issues caused by the rapid industrialization and growth of corporations in the early 20th century.