"Smart" Sales Force Automation Tools That Analyze Data on Past

question 20

Multiple Choice

"Smart" sales force automation tools that analyze data on past customer behavior, cross-selling opportunities, and demographics to identify areas of opportunity are referred to collectively as?

• A) CRM
• B) Cloud computing
• C) Sales force automation
• D) Deal analytics
• E) None of the above

---

Definitions:

Misleading Advertising

Marketing communications that knowingly or unknowingly deceive or mislead the audience, often leading to false impressions about a product or service.

Government Agency

An organization within the government responsible for the administration of specific functions or the enforcement of laws.

Second Amendment

A part of the U.S. Bill of Rights that protects the right of individuals to keep and bear arms.

District of Columbia

The capital city of the United States, Washington D.C., which is not part of any state and has a unique legal and administrative status.