In Order to Maintain High Customer Satisfaction, It Is Often

question 79

True/False

In order to maintain high customer satisfaction, it is often important for salespeople to form close internal partnerships with their customer service personnel.

---

Definitions:

Celsius

A scale of temperature in which water freezes at 0 degrees and boils at 100 degrees under standard conditions.

Unobtrusive Measures

Methods of collecting data that do not interfere with the subjects being studied.

Reactivity

Reactivity is the tendency of people to alter their performance or behavior due to the awareness that they are being observed.

Reactivity

The phenomenon where subjects alter their behavior due to their awareness of being observed.