The Appreciative Inquiry Process Is a Four-Stage Cycle That Includes

question 25

Multiple Choice

The appreciative inquiry process is a four-stage cycle that includes discovery, dream, design, and destiny. Match the cycle with its' purpose:
-To identify the perceived strengths of the whole team or organization.

• A) Destiny
• B) Design
• C) Dream
• D) Discovery

---

Definitions:

Standards Gap

The difference between existing standards and the newly established benchmarks that need to be met, often leading to a period of adjustment for organizations.

Knowledge Gap

The difference in understanding, information, or knowledge between individuals, groups, or data sets.

Zone of Tolerance

The range of service levels between the desired and adequate performance levels of customers, within which customers are willing to accept variations in service quality.

Service Delivery

The act of providing a service to customers or clients, encompassing the processes and interactions to meet their needs.