Michael D. Bayles | the Professional-Client Relationship

question 55

Multiple Choice

Michael D. Bayles | The Professional-Client Relationship
Bayles presents a number of ethical models relevant to the professional-client relationship, based on the proportion of authority and responsibility expected from each: agency, contract, friendship, paternalism, and fiduciary. He concludes with support for a model that gives the most freedom and authority to clients, given their knowledge of the situation, a contract between equals whenever possible, and a paternalistic model only for cases in which a client may be incompetent
-The model that simply assumes the superior position of the professional to the client is

• A) agency.
• B) contract.
• C) paternalism.
• D) fiduciary.

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Definitions:

Emotional Dissonance

A condition of having to express emotions that are not genuinely felt, often experienced by individuals in customer service or client-facing roles.

Emotional Display Rules

Social norms or cultural guidelines that dictate how and when emotions should be expressed.

Emotional Display Rules

Are societal or cultural norms that dictate how, when, and where it is appropriate to express emotions, influencing individual emotional responses in social situations.

Norms

Shared standards, expectations, or rules that guide and constrain behavior within a group, organization, or society.