When the Flight Attendant Refuses to Show That She Is

question 45

Multiple Choice

When the flight attendant refuses to show that she is tired or irritated, Hochschild says that she is:

• A) Being fake
• B) Being dishonest
• C) Doing emotional labor
• D) Doing her job
• E) Doing customer service

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Definitions:

Statement of Financial Position

Another term for balance sheet, showing the company's assets, liabilities, and equity at a specific point in time.

Operating Statement

Another term for an income statement, which shows a company's revenue and expenses over a specific period, resulting in the net profit or loss.

Net Income

A company's overall earnings post the deduction of all expenditures, taxes, and operational costs from its gross revenue.

Liabilities

Liabilities are financial obligations or debts that a company owes to others, which must be settled over time through the transfer of economic benefits including money, goods, or services.