A Business Tries to Increase Trust Among Employees and Customers

question 25

Multiple Choice

A business tries to increase trust among employees and customers for the sole purpose of increasing efficiency and profitability. Solomon and Flores would say that:

• A) The business is wrong, because trust decreases efficiency.
• B) The business is being cynical, and no one will trust them.
• C) The business does not understand trust.
• D) The business is right, because trust should be considered a business tool.
• E) The business is right, because the intention of trust is to increase efficiency.

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Definitions:

Intrinsic Motivation

The internal desire to perform a task for its own sake because it is interesting or enjoyable, without relying on external rewards or pressures.

Prejudice

Preconceived opinion or bias against an individual or group without sufficient knowledge, thought, or reason.

Self-esteem

Someone's internal judgement of their own significance or value.

Cognitive Control

The ability of individuals to regulate their own cognitive processes, including their thoughts, attention, and emotions.