The Human Problems Encountered in the Implementation of New Work

question 11

Multiple Choice

The human problems encountered in the implementation of new work procedures are most likely owing to:

• A) A lack of specific skills among the department's employees.
• B) The classic problems of resistance to change.
• C) Employee protectiveness of their own areas of involvement.
• D) Lack of individual motivation among employees.

---

Definitions:

Restricted Affect

A symptom in which emotional expression is reduced or absent.

Anhedonia

The inability to feel pleasure in normally pleasurable activities.

Delusions of Reference

False beliefs that insignificant remarks, events, or objects in one's environment have personal meaning or significance.

Grandiose Delusion

A false belief of one's own superiority, greatness, or omnipotence that is not grounded in reality.