In Utilizing the Services of the Human Resource Department the First-Line

question 6

Multiple Choice

In utilizing the services of the human resource department the first-line supervisor should:

• A) Promptly send any employee who has an employment-related question to human resources.
• B) Ensure that any topic of interest is part of HR's responsibilities and determine who in HR would be the best person to approach.
• C) Have little or no contact with human resources except when legitimate concerns arise.
• D) Encourage human resources to work toward the improvement of employee benefits.

---

Definitions:

Average Observed Time

The mean time noted for a task in a work measurement study, calculated by observing and recording the time taken to complete the task over several cycles.

Performance Rating

An assessment of an individual's or organization's performance, often compared against predetermined standards or objectives.

Time Standard

A benchmark or reference point for the expected time required to complete a task, often used in manufacturing and productivity analysis.

Work Sampling

A statistical technique used to estimate the proportion of time spent by workers on various tasks, through random observations over a period.