[Solved] According to your book, good strategies for improving service excellence are to recognize and create moments of truth and to tell stories of exemplary behavior. Sexual Harassment: Unwelcome or inappropriate sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature, in a workplace or other professional or social situations. Live Nude Model: A person who poses without clothing in real time, typically for artists, photographers, or in educational contexts. Art Professor: An academic teacher specialized in the study and teaching of art, who may also be actively involved in producing their own artworks. Disarm The Opposition: A strategy involving reducing or removing the arguments, defenses, or hostility of those against you to find common ground or reduce conflict.