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The Staff Where You Work Tends to Write Off Service

question 15

Essay

The staff where you work tends to write off service excellence as "touchy feely nonsense." Based on what you read the in the text, try to change their minds by describing at least three reasons to focus on patient satisfaction and three techniques for providing outstanding service.


Definitions:

Articles of Incorporation

A document filed with a state or governmental body to legally document the creation of a corporation.

Provincial Tax Agreement

An accord between provinces or between the federal and provincial governments regarding the collection and distribution of taxes.

Capital Expenditures

The funds used by a company to acquire or upgrade physical assets such as property, industrial buildings, or equipment.

Financial Planning

This entails evaluating the necessary capital and deciding on its distribution; it involves the creation of financial policies related to the obtaining, investing, and overseeing of a company's finances.

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