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_______ groups are composed of individuals with whom the consumer can identify or admire.
Job Enrichment
Adding more responsibilities and autonomy to a job, giving the worker greater powers to plan, do, and evaluate job performance.
Job Rotation
The practice of moving employees through a series of job assignments in different areas of the company to broaden their skills and experiences.
Employee Involvement
The degree to which employees are encouraged to contribute their ideas and participate in decision-making processes within an organization.
Competency
A knowledge, skill, ability, or behaviour associated with successful job performance.
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