According to B

question 9

True/False

According to B. F. Skinner, an individual's behavior can be redirected through the use of reinforcement.

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Definitions:

Contact Management

The process of storing, organizing, and tracking personal and professional contacts, often facilitated by software to help manage relationships with clients and colleagues.

Supply Chain Management

The oversight and management of all the steps required to produce and deliver products or services to the end-user.

Increasing Account Penetration

Refers to strategies and efforts aimed at expanding sales within an existing customer account by offering more products or services.

Service Promises

Service promises are commitments made by a business to deliver a certain level of service to customers, often used to set expectations and build trust.