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Talk About: -Service Style

question 88

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Talk About:
-Service Style


Definitions:

Positive Affect

A psychological term referring to the dimensions of mood that range from pleasantness to unpleasantness, indicating how positive one's emotional state is.

Self-Esteem

The beliefs we have about our own worth following the self-evaluation process.

Cheerfulness

A state of being visibly happy, positive, and showing a bright outlook.

Emotional Labor

The process of managing one’s feelings to present positive emotions even when they are contrary to one’s actual feelings.

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