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Identify and discuss two principles that firms use in deciding how to use resources other than labor, such as physical capital.
Impression Management
The process by which individuals attempt to control the perceptions others have of them, often through altering their behavior or presentation in social contexts.
Behavioral Management
Strategies and practices employed to influence individuals' actions within an organization.
Conflict Management
The practice of identifying and dealing with conflicts in a constructive manner to minimize the negative impact on organizations or relationships.
Moss Kanter
Rosabeth Moss Kanter, a professor at Harvard Business School known for her work on change management and organizational behavior.
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