When Working with Hostile, Involuntary Clients, Using the _____ Technique

question 12

Multiple Choice

When working with hostile, involuntary clients, using the _____ technique involves finding some truth in what involuntary clients are saying even when workers believe they are largely wrong, irrational, unfair, or unreasonable.

• A) Truth
• B) Disarming
• C) Confidence
• D) Acceptance

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Definitions:

Vicariously Liable

Holding one person responsible for the actions of another, especially in legal contexts where employers are responsible for their employees.

Collective Bargaining

The process of negotiation between employers and a group of employees aimed at agreements to regulate working conditions.

Labour Relations Board

A governmental body responsible for overseeing and enforcing labor and employment laws, specifically relating to collective bargaining and union rights.

Collective Bargaining

The process of negotiation between employees, usually through their unions, and employers on terms of employment, such as wages and working conditions.