When You Write Your Instructor to Question Your Essay Grade

question 37

Multiple Choice

When you write your instructor to question your essay grade, you are careful to convey respect in your message. As a competent communicator, you do not want to arouse defensiveness, which you understand is __________.

• A) active
• B) reactive
• C) interactive
• D) proactive

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Definitions:

Occupational Stress

The chronic stress experienced as a result of workplace conditions or demands.

Robert Karasek

A researcher known for his work on job strain, who developed the Job Demand-Control Model, relating workplace stress to the balance between job demands and the degree of control a worker has.

Psychological Demands

The cognitive and emotional requirements or pressures that a task or environment imposes on an individual.

Decision Control

The capability to influence the outcome of a decision by choosing among various available actions.