When Compared with New Customers, Loyal Customers Do Which of the Following

question 29

Multiple Choice

When compared with new customers, loyal customers do which of the following?

• A)Spend less over time, cost less to serve and spend more on single purchases.
• B)Are less profitable to the company than new customers.
• C)Spend more over time, cost less to serve, are less price sensitive, and generate referrals through wordofmouth communication.
• D)Account for more of the customer service complaints.

---

Definitions:

Care work

Labor performed in the service of others, often involving emotional, physical, and social support, such as childcare, eldercare, and healthcare.

Considered old

implies being regarded as aged or elderly, typically based on societal norms and perceptions about life stages and physical or mental capacities.

Implications

The possible effects, consequences, or outcomes that may result from specific actions, decisions, or events.

Poverty

A socio-economic condition characterized by the lack of financial resources necessary for maintaining a basic standard of living.