Creating Needsatisfying Offers Is a Part of Ongoing Customer Relationship

question 16

True/False

Creating needsatisfying offers is a part of ongoing customer relationship (CRM) that drives the direct marketing process.

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Definitions:

Union Membership

The status of being a member of a labor union, an organization that represents workers' interests to management in industries and businesses for purposes such as negotiating wages and working conditions.

Labor Union Membership

The enrollment of workers in an organization (labor union) that represents them in negotiations with employers over wages, benefits, and working conditions.

Collective Bargaining Agreement

A written legal contract between an employer and a union representing the employees, containing terms of employment, working conditions, and wage rates.

Strikes

Work stoppages initiated by employees to protest against policies or conditions of their employers.