When Hiring a Telephone Operator, Companies Normally Look for Certain

question 18

Multiple Choice

When hiring a telephone operator, companies normally look for certain characteristics. Which is not one of those characteristics?

• A)Call center experience
• B)Sales experience
• C)Reliability
• D)Interpersonal skills

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Definitions:

Bandura's Theory

Developed by Albert Bandura, this theory emphasizes the importance of observational learning, imitation, and modeling in behavior.

Type A

A personality typology characterized by competitiveness, urgency, and aggression, often associated with a higher risk of stress-related illnesses.

Type B

Personality type characterized by lower stress levels, a relaxed approach to life, and a laid-back attitude, in contrast to Type A personality.

Social Anxiety

A chronic mental health condition characterized by significant anxiety and discomfort in social situations.