In This Phase of Listening, the Listener Gives Both Verbal

question 27

Multiple Choice

In this phase of listening, the listener gives both verbal and nonverbal indicators to the other person that he or she has received and processed the message. The listener also indicates agreement or disagreement to the other person.

• A) Hearing the words
• B) Attending to
• C) Interpreting
• D) Evaluating
• E) Responding to

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Definitions:

Commission

A fee paid to an agent or employee for conducting a transaction or a sale, which is often a percentage of the sale's value.

Nonprofit Academic

Refers to educational initiatives and institutions not aimed at generating profits, often focusing on public service and community needs.

Measurable Results

Quantifiable outcomes that can be used to gauge the effectiveness or impact of an activity, program, or policy.

Empowered Customers

Customers who have increased knowledge, choice, and influence over the products and services they purchase, often facilitated by technology and the internet.