Ellen Is an Expert in Health Communication; She Listens to the President's

question 32

Multiple Choice

Ellen is an expert in health communication; she listens to the President's health care plan so she can decide how to vote. She is using which kind of listening?

• A) Appreciative listening
• B) Comprehensive listening
• C) Evaluative listening
• D) Empathic listening

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Definitions:

Intergroup Bias

The tendency to favor one's own group over other groups in terms of judgment, preference, or treatment.

Task Conflict

Disagreements about the nature of the work to be done.

Relationship Conflict

Interpersonal tensions among individuals that have to do with their relationship per se, not the task at hand.

Process Conflict

Disagreements about how work should be organized and accomplished.