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According to Goffman, avoidance and presentation rituals are in constant tension and participants must be careful that neither is carried too far.
Customer Complaints
Feedback from customers expressing dissatisfaction with a product or service.
Segmented Treatment
An approach to treatment that divides the overall process into distinct parts or phases, each targeting a specific issue or aspect of a condition.
Service Improvements
Efforts made to enhance the quality, efficiency, and effectiveness of services offered by businesses or organizations to better meet customer needs.
Bolstering Self-Esteem
The process of enhancing one's own sense of self-worth or value through internal or external means.
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