Benchmarking Is a Continuous Process of Measuring Performance and Services

question 16

True/False

Benchmarking is a continuous process of measuring performance and services against best in class cases or organizations.

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Definitions:

Sensation Seeking Scale

A psychological assessment tool designed to measure an individual's propensity for seeking varied, novel, complex, and intense sensations and experiences.

Daydreams

Spontaneous, self-generated thoughts and imaginations that occur while a person is awake, often reflecting desires, fears, or creative thinking.

Unrealistic Optimism

A cognitive bias causing a person to believe they are less likely to experience negative events and more likely to experience positive events.

Pessimism

A tendency to see the worst aspect of things or believe that the worst will happen.