Brief Responses Such as "Uh-Huh" and "Okay" Should Be Used

question 32

True/False

Brief responses such as "uh-huh" and "okay" should be used occasionally to indicate to a speaker that you are paying attention.

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Definitions:

Better Value

Describes products or services that offer more benefits and quality compared to their cost, thus representing a higher value to the customer.

Determinant Attributes

Product or service features that are important to the buyer and on which competing brands or stores are perceived to differ.

Competing Brands

Brands that operate in the same market segment and target similar customer groups, often competing for market share and customer loyalty.

Considerable Alternative Evaluation

The phase in the consumer decision-making process where options are assessed against each other on various attributes and criteria.