Social Exchange Characteristics: Match the Concept with the Appropriate Scenario

question 34

Multiple Choice

Social Exchange Characteristics: Match the concept with the appropriate scenario
-Rebekah cares less than Deron that they will not be able to spend the weekend together.

• A) commitment
• B) norm of reciprocity
• C) profit
• D) principle of least interest
• E) satiation

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Definitions:

Internal and External Customers

Refers to the individuals or entities within (internal) and outside (external) an organization that receive and are affected by its services or products.

Kaoru Ishikawa

A prominent Japanese organizational theorist and quality management innovator best known for developing the Ishikawa or fishbone diagram as a tool for quality control and problem-solving.

Customer

An individual or entity that purchases goods or services from a business.

Armand V. Feigenbaum

A quality control expert and developer of the Total Quality Control concept, advocating for systems thinking in quality management.