In Dealing with Customers as an Audience, It Is Best

question 32

Multiple Choice

In dealing with customers as an audience, it is best to focus on ______ rather than ______.

• A) transactions; relationships
• B) the future; the past
• C) helping; impressing
• D) dialogue; sales

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Definitions:

Cardinal Trait

A characteristic or feature that is so dominant in an individual's personality that it influences nearly all of their actions and attitudes.

Dominates

To have a commanding influence on; exercise control over.

Personality Trait

A characteristic or quality that defines an individual's consistent behaviors and attitudes over time.

Traits

Characteristic patterns of thoughts, feelings, and behaviors that are relatively stable across time and situations, contributing to individual differences.