A Student Arrives on the First Day of Her Interpersonal

question 65

Multiple Choice

A student arrives on the first day of her interpersonal communication class and observes that the instructor makes wild gestures while lecturing. If the student chooses to focus only on the content-while trying to ignore the nonverbal communication-what strategy is she employing?

• A) suppression
• B) attention focus
• C) reappraisal
• D) venting
• E) encounter structuring

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Definitions:

Follow-up Messages

Communications sent to maintain contact or provide additional information after an initial meeting or conversation.

Thank-you Messages

Written or verbal expressions of gratitude towards someone for their assistance, kindness, or service.

Behavioral Interview

A job interview technique where candidates are asked to describe past behavior as evidence of their ability to perform in a new role.

Irate Customer

A customer who is extremely angry or upset, often due to dissatisfaction with a product or service.