Match the Concept, Term, or Theory with Its Correct Response

question 16

Multiple Choice

Match the concept, term, or theory with its correct response or definition.
-Short-term emotional reactions generating only limited arousal.

• A) anger
• B) blended emotions
• C) catharsis
• D) chronic hostility
• E) deactivation
• F) emotion
• G) emotion management
• H) emotion-sharing
• I) emotional contagion
• J) emotional intelligence
• K) encounter avoidance
• L) encounter structuring
• M) feelings
• N) grief
• O) Jefferson strategy
• P) moods
• Q) neuroticism
• R) primary emotions
• S) reappraisal
• T) supportive communication
• U) suppression
• V) venting

---

Definitions:

Supply Chain Operation

The day-to-day activities and processes involved in moving goods from suppliers to customers, including production, storage, and distribution.

Customer Relationship Management

A strategy for managing an organization's interactions with current and potential customers, aiming to improve business relationships and increase customer loyalty and retention.

Online Operations

activities and processes that are conducted over the internet, encompassing e-commerce, digital marketing, and virtual service delivery.

Product Flow

Product flow describes the movement of goods from supplier to manufacturer to wholesaler to retailer to consumer.