Which of the Following Is NOT a Characteristic of Salient

question 63

Multiple Choice

Which of the following is NOT a characteristic of salient communication?

• A) It is visually and audibly stimulating.
• B) It is consistent with our goals and is seen as important.
• C) It deviates from our expectations.
• D) It is predictable.
• E) all of the options are correct

Recognize the importance of increasing customer lifetime value and share of customer through CRM efforts.

Understand the role of various communication methods in enhancing customer service and CRM.

Identify customer service objectives and strategies to improve customer satisfaction and loyalty.

Understand the importance of employee empowerment in improving customer service.

---

Definitions:

Tuition Fees

Charges imposed by educational institutions for enrollment and instruction, typically paid by students or their families.

Disciplines

Branches of study or fields of expertise within academia or practice, each with its own methodologies, theories, and norms.

Conflict Theorists

Scholars who study social conflicts, focusing on issues of power, inequality, and social change, often within the framework of Marxism.

Symbolic Interactionists

Scholars in sociology who focus on how people use symbols and meanings to communicate and build their social world.