As an Employee for a Cell-Phone Company, Zach Sells Many

question 100

Multiple Choice

As an employee for a cell-phone company, Zach sells many phones by misleading customers about their monthly fees. What component of competent interpersonal communication is Zach lacking?

• A) effectiveness
• B) appropriateness
• C) flexibility
• D) instrumental goals
• E) ethics

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Definitions:

Extra Capacity

Additional production or service ability that exceeds normal operations requirements.

Late Night Shift

A work shift that takes place during the late evening to early morning hours, often outside standard business hours.

Minimum Requirements

The least or lowest acceptable standards or quantities needed to achieve a specific goal or function.

FCFS

First Come, First Served, a method of service or resource allocation where requests are processed in the order that they were received.