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In the prisoner's dilemma
Social Responsibility
The obligation of companies to conduct their business in a way that is ethical and beneficial to society.
Ethical Climate
The moral atmosphere of the work environment and the level of ethics practiced within a company.
Firm Performance
An assessment of how well a company achieves its business objectives, often measured through financial metrics such as revenue, profit, and return on investment.
Customer Loyalty
A customer's willingness to repeatedly return to a company to conduct some type of business due to the delightful experiences or products provided by that company.
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