Listening Is the Second Half of the Communication Process-The Most

question 18

True/False

Listening is the second half of the communication process-the most neglected half and sometimes the most important.

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Definitions:

Kirkpatrick's Model

A framework for evaluating training programs using four levels: Reaction, Learning, Behavior, and Results.

Return on Expectations

The measure of the success of a project or training based on the stakeholders' initial objectives and outcomes.

Return on Investment

A performance measure used to evaluate the efficiency or profitability of an investment, comparing the magnitude and timing of gains from investment relative to its cost.

Effect Size

A quantitative measure of the strength or magnitude of a phenomenon or the impact of an intervention.