Mark Is the Manager of a Popular Local Bistro

question 14

Multiple Choice

Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively before they are allowed to work on their own. While at work Mark only watches to be sure everyone on the staff is carrying out their responsibilities. Occasionally, when an unexpected event occurs, Mark takes action. Make is managing by:

• A) exception.
• B) exemplification.
• C) exemption.
• D) excavation.

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Definitions:

Eustress

A positive form of stress that is perceived as beneficial, motivating, or enhancing to one's functioning.

Predictability

The likelihood of forecasting an event based on current knowledge or patterns.

Predictability

The ability to accurately forecast future events or behaviors based on past or current patterns and information.

Illusion of Control

The false belief that one can influence outcomes over which they actually have no control.