Websites Become ______ When They Fail to Provide Additional Content

question 41

Multiple Choice

Websites become ______ when they fail to provide additional content on a regular basis.

• A) updated
• B) revised
• C) fresh
• D) stale

Understand the five service characteristics (reliability, responsiveness, assurance, empathy, tangibles) and their importance in maintaining service quality.

Identify strategies for integrating customer feedback into managerial decisions to enhance service quality.

Recognize the importance and methods of maintaining a clean and professional appearance (tangibles) in service delivery.

Understand the concept of service gaps and strategies for mitigating them.

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Definitions:

Cultural Constructions

The ways in which cultures are understood, created, and perpetuated through social practices, beliefs, and institutions.

Transgender

Individuals whose gender identity or expression differs from the sex they were assigned at birth.

Consistent Gender Identity

A stable sense of one's gender over time, which aligns with one's gender expression or assigned sex.

Biological Female

An individual whose sex assigned at birth is female, based on biological characteristics such as chromosomes, hormones, and reproductive anatomy.