How Did Academics Such as Robert Kaplan Explain the Post-Cold

question 44

Essay

How did academics such as Robert Kaplan explain the post-Cold War conflict in the Balkans?

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Definitions:

Service Quality Dimension

Aspects or elements that determine the perceived quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

Reliability

Reliability refers to the degree to which an assessment tool or measurement method yields consistent and repeatable results across different occasions and conditions.

Service Quality

The assessment of how well a delivered service conforms to the client's expectations.