Dante, in the Heat of the Debate, Remained Relaxed While

question 53

Multiple Choice

Dante, in the heat of the debate, remained relaxed while Chris was in an uproar. He says, "I always love having a healthy discussion with you." Which effective conflict management skill was Dante exhibiting?

• A) presume goodwill and express goodwill
• B) lighten up and reframe
• C) listen
• D) practice cultural sensitivity

---

Definitions:

Production Labor Wages

The total amount of compensation paid to employees directly involved in the production of goods or services.

Direct Cost

Costs that can be directly attributed to the production of a specific good or service, such as raw materials and labor directly involved in manufacturing.

Indirect Cost

Expenses that are not directly attributable to a specific product or service, often including overhead costs like utilities or rent.

Administrative Office Salaries

The wages and salaries paid to employees who work in administrative roles within an organization.