While Pauline Was Yelling, Nabil Simply Continued Knitting, Paying No

question 91

Multiple Choice

While Pauline was yelling, Nabil simply continued knitting, paying no attention to her. On which effective conflict management skill does Nabil particularly need to improve?

• A) presuming goodwill and expressing goodwill
• B) lightening up and reframing
• C) listening
• D) practicing cultural sensitivity

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Definitions:

Sunk Costs

Costs that have been incurred and cannot be recovered, not affecting future business decisions.

Tax Liability

The amount of taxation that a business or individual owes to a taxing authority, typically calculated based on income or transactions.

Salvage Value

The estimated residual value of an asset at the end of its useful life, used in accounting for depreciation calculations.

Estimating Cash Flows

The process of forecasting the amounts of cash that will be received and spent by a business in a future period.